Refund policy

Digital Products: All digital downloads are non-refundable once delivered. If you experience a technical issue with your download, contact us at enzo.crushello@gmail.com and we'll make it right.

Physical Products (Jewelry & TrinketRelics): We accept returns within 14 days of delivery for items in original, unworn condition. Buyer is responsible for return shipping. Custom or one-of-a-kind pieces are final sale.

To start a return or report an issue, email enzo.crushello@gmail.com with your order number.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at enzo.crushello@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at enzo.crushello@gmail.com.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at enzo.crushello@gmail.com.